Hi guys, 

I’m Vlad, and I'm a new addition to the BC team, currently overseeing the whole BC support organization.

We know that in the past there have been issues with our support, so we are currently working on improving our support for all your projects, by tackling this from two different areas:

1. Increasing our team – We are currently working on increasing the size of our team, which would allow us to offer you more support and speedier replies. The new team is currently in training, and they will become active within the next few months.

2. New systems and tools in place – we are working to improve our systems, and to have better documentation available for you. Here are some of the changes in this respect:

   1. Build a much more friendly, community powered Q&A section and KB, which will be continuously monitored and reviewed.

   2. Rebuild the KB and forums in order to be easier to understand and use by the community, and have a close to real timed answered Q&A forum section.

   3. Have a proactive Help & support portal in which we’ll announce existing known issues and we’ll provide work-arounds in a timely manner, so our customers will always know what is happening, and if we encounter issues how they can solve them, or when they will be solved by us.

   4. Migrate to a new support environment (CRM + Chat + forum) that will help us scale up to the current & future support needs

As you can see there are many areas that we are working on, but all of this will only take effect in the next few months. We will keep you posted as we progress with our plan.

Looking forward to a great support experience for the BC partners,

Vlad