As announced back in March, Business Catalyst is moving to discontinue all yearly plans.
Since our announcement, we have moved forward with discontinuing our bi-yearly plans and removing them from sale.
During this time, we have also researched the transition for yearly, and discovered that due to the complexity of the project and the numerous exceptions presented, we need a bit more time to ensure the proper and smooth transition for all our customers.
As such, our new transition date will be July 15th. We are postponing this project for 2 months in order to ensure that all our customers will transition with the stated conditions in place: keeping the value of the 10% discount for all customers currently on yearly plans, and applying any additional discount to customers that have signed on during one of our special offers.
We would also like to clarify some of the issues raised during these months by our partners:
- All discounts currently existing will transition to the new pricing. For example, whatever price your customer has on the invoice now will be divided by 12 and that will be the new monthly invoice.
- Please note that any coupons used will be limited to the initial duration, so at some point the recurrence of the coupon may run out and the price will revert to regular. This has nothing to do with the transition, but pertains to the coupon rules your customer has signed off on.
- We do not advise any changes to be made prior to transition, in particular billing relationship or site plan. This will only make the site to be treated as an exception, and further delay the transition. The recommended course of action would be to allow the site to transition automatically and then apply whatever changes you feel necessary (shift the invoice from partner to customer or change plan type)
- Adobe will provide partners with more than 50 sites a list of all sites and their renewal date, as well as a template for communication of the transition to the clients, in order to allow for a smoother transition.
If you have any questions at any point please do not hesitate to reach out to us via the Support channels.
The Business Catalyst Team