Business Catalyst Blog

Official Melbourne, Australia Partner Conference in September 2012 - Book your spot!

Jackson Palmer Wednesday, July 25, 2012

We're happy to announce that we're hosting the 2nd official Australian Partner conference on the 10th September, 2012, in Melbourne.

The conference will kick off at around mid-day and stretch into the evening with a full line up of fresh Partner presentations and interactive, engaging "speed dating" and "hot seat" sessions.

The Adobe-sponsored event is free to attend for all Partners, and catering will be provided on the day. To attend, simply book your spot below. We ask that each staff member from your team who'll be attending fill out the form, so we can best cater and manage the event.

Once registered, we'll send you through location details and keep you updated.

10th September, 2012 Schedule

A big thanks to Tristan, who's heading up the Melbourne BC User Group, for helping organize what is destined to be a great event. We look forward to seeing you there!

July release - random display web app items from category, forgot password for online payments and bug corrections

Cristinel Anastasoaie Tuesday, July 24, 2012

We are announcing a new Business Catalyst release, scheduled to go live next week.

This release includes several fixes that were impacting partners and customers using our eCommerce module, a new module setting allowing partners to display individual random items from a category, some improvements to the new File Manager, Forgot password support for offline payments and a few other bug fixes.

Read through the following sections to get detailed information about this release:

You can jump to the corresponding section by clicking the above links.

Features and enhancements

Random display items per category

One frequent request we had from partners, was the ability to display random web app items from a specific category. With the next release we're going to include this setting not only for web apps, but for all items that supported random display: web app items, news, blogs, events, FAQs, Forums, Media Downloads. To display a random item from a category, a user should use the cr attribute in the module. See below some samples for each of the updates modules:

  • webapps - { module_webapps,5579,cr,41117 }
  • webappscustomer - { module_webappscustomer,5579,cr,41117 }
  • news - { module_announcement,cr,41117 } or { module_announcement,cr,41117,true,ajax,_top }
  • blog - { module_blog,cr,41117 }
  • events - { module_booking,cr,41117 }
  • faq - { module_faq,cr,41117 } or { module_faq,cr,41117,true,ajax,_top }
  • forum - { module_forum,cr,41117 }
  • media downloads - { module_literature,cr,41117 }

The new setting is also available through the module manager or our Dreamweaver integration:

For more information on this new module parameter, read the Module Quick Reference guide.

Send web form to additional email addresses

With this release, we are enabling webBasics site owners to send the web form notification to multiple email addresses. To enable that, we've added a new web form setting, named "Notification E-mail", that allows users to enter the email addresses where the web form notification should be sent:

Note: This functionality is available for all plans. When a workflow is applied on the form, this setting will list the email addresses included in the first step of the attached workflow.

"Forgot password workflow" for offline payments

Due to PCI-DSS security requirements, we have implemented a compliant workflow for the Offline Payment (OP) password.

  • Every user who has access to orders made through the offline payment gateway, will be required to set-up a security question and answer that the user will later use for the "Forgot Password" workflow.
  • In addition to this, we have published a compliant procedure to reset the Offline Payment password, in case a user forgets the security question and answer. It will be publicly available in our Knowledge Base.

Other changes

  • New File Manager: we've added keyboard shortcuts for some of the most common actions (see tooltips)
  • New File Manager: added support for multiple file upload; (not supported on Internet Explorer 8/9 and tablets)
  • Report on opt-in status: we've updated custom reports to allow customers also export the customer opt-n status
  • Updated events subscribers list to also display the subscriber email address

Deprecated functionality

  • With this release we are going to remove the reset password functionality from Partner Portal because it raises security implications as it allowed partners to view a user password; to reset an admin user password, partners can login into the site admin console and use the send password recovery email link from the Admin Users interface.
  • With August release, the Module Manager interface will remove the option to "Use Image for Button [x]" available for some modules (web form submit button, product search form button and more). The current browser support is good enough for enabling more effective ways to style buttons with CSS instead. This also helps with preparing to replace the current Module Manager with the better version available in File Manager.

Issues fixed by July release

  • Issue 2892059 - Fixed an issue preventing the Facebook like and comments module to render after choosing a different product from a product group; to enable Facebook comments, partners also need to update the way this plugin is included in the site; for more details on what needs to be updated, read the "Facebook comments plugin does not work properly when used with Product Grouping" technote
  • Issue 3219275 - Fixed an issue causing recurrent orders to be created without a shipping option
  • Issue 2668311 - Fixed an issue causing recurrent orders to include an incorrect shipping description
  • Issue 2900590 - Fixed an issue causing an incorrect address to be displayed for web app items
  • Issue 3096566 - Improved performance on loyalty email campaigns
  • Issue 3213170 - Fixed an issue generating multiple email notifications for the same transaction when a purchase is made through Payment Express payment gateway
  • Issue 2839472 - Fixed an issue preventing users from saving the web form Auto Responder when the interface language was set to French
  • Issue 3219621 - Fixed an issue generating random errors when updating customer details
  • Issue 3220784 - Updated forum notifications to include the site URL even when a default domain is not set
  • Issue 3221426 - Fixed an issue causing weekly emails to show "0 visitors" in right sidebar for webBasics websites even when the site had visits
  • Issue 3221199 - Updated File Manager to prevent scrolling to the top of the page after saving a file
  • Issue 3221464 - Fixed an issue in the blog user interface preventing users from deleting tags
  • Issue 3228822 - Updated Payment Gateway user interface to have Save button enabled at all times to allow users save PayPal settings
  • Issue 3228829 - Fixed an bug making Import Data page not accessible from the old user interface
  • Issue 3228812 - Fixed an issue causing the Manage New Comments Rules to be displayed empty
  • Issue 3228560 - Fixed an issue causing the link to support to load the business owner support page even if the logged in user was a partner
  • Issue 3230060 - Fixed an issue preventing streaming literature items from being displayed correctly if extension was in uppercase
  • Issue 3230807 - Fixed an issue causing module_ratingrank to not display custom images
  • Issue 3230062 - Fixed an issue causing the Dashboard Reports to show the end date one day in the future.
  • Issue 2832342 - Fixed a bug causing Opt-In status to be exported blank when exporting a Customer Report to CSV
  • Issue 3208395 - Users can now change their recovery email from My Details page
  • Issue 3214348 - Updated visitors report Geographic location graph so that it also display entries with missing or incomplete information
  • Issue 2751493 - Made "Limit Delivery to Following Countries" list selection reflect the select shipping option
  • Issue 3286799 - Fixed an issue in Custom Reports causing the report builder to crash when trying to filter by case status
  • Issue 3284135 - Fixed an issue preventing the image for removing products in the edit order screen from being rendered

Business Catalyst new admin interface updates

  • Updated several controls display rule to depend on user permission instead of user type (partner or business owner); this issue prevented Partners from accessing the new File Manager when logged in on sites that did not belong to their partner portal.
  • Fixed an issue causing link manager to not load if started from Rad editor link manager opened in pop-up windows
  • Fixed a problem causing the code editor to crash when pasting more than 140 characters

What's next

  • Import customers/web apps performance: following the release, we're going to release a update that aims to improve performance of our import engine; this aims to reduce import time and avoid timeouts during import;
  • Page metadata changes: we plan to update the way page metadata is handled (for more details, see planned changes page)
  • New admin interface: updated the save and related action buttons behavior to be consistent throughout the entire admin (mockups)
  • Product Inventory Control per Attributes: we are planning to update the current e-commerce module to enable store owners to manage inventory based on product attributes; this feature is expected to be included in the September release.
  • New analytics infrastructure - beta: we will release a beta version of a new analytics infrastructure. This aims to solve performance issues when viewing analytics data, and some minor tweaks in visit calculations. A separate post on the paid partner forum with more information on how to access this beta version will be published next week.

Thank you,

Cristinel Anastasoaie
Adobe Business Catalyst Product Manager

Join our first "Ask a Pro" session!

Jackson Palmer Tuesday, July 17, 2012

We're hosting our first online "Ask a Pro" session this week, so don't miss out!

Join product evangelist Adam Broadway to learn about Business Catalyst’s tight integration with Dreamweaver CS6. Build everything from stunning websites through to powerful online stores, without server-side coding.

What will be covered:

  • Create and publish BC websites online right from within Dreamweaver
  • Insert dynamic modules such as blogs, photos galleries and more, without server-side coding
  • Customer lead capture with database integration, in just minutes
  • Set up a fully-featured online store with payment integration in a few clicks
  • Easily host your sites online with a few simple steps

Simply register to attend and we'll send you all the details for joining on the day.

Decommissioning the Wishlist

Magda Neagu Friday, June 29, 2012

As we are embarking on a new phase in the development of Business Catalyst, and aligning our strategy for the future, we have made the decision to decommission the Wishlist feature starting next week (July 6th).

If you have attended our Townhall meetings you probably know that we currently have a Partner Development team that is looking into these wish list items, ranking them and prioritizing them for development. We will continue to do this with the existing list of feature, asking for your vote in the Townhall meetings and on the forums to help us prioritize further.

However, we will close the list to new submissions, allowing the team to move into a new development direction.

In the near future, our process will involve partner validation in the Forums, with the Idea posting that is available there, where you will be able to vote and share your input with us. Our Product managers and Partner teams are always available for any comments or input you might have, so do not hesitate to write to us, either on e-mail, in comments here or on the forums.

We wanted to thank you all for your contributions over the years. It has made an invaluable difference to our development process, and we trully hope that we can continue our collaboration in a new framework.

The Business Catalyst Team

Townhall meetings recordings - June

Magda Neagu Friday, June 29, 2012

Hi everybody,

Thank you for attending yesterday's sessions. We have recorded both sessions and you can find the links below, in case you were not able to attend. Our agenda for this month included:

  • Introduction and announcements
  • Partner Development team- backlog
  • Offline payments workflow
  • Support updates
  •  Q&A

For the recordings please see below:

As always, if you have any suggestions or comments they are welcomed.

The BC Partner Team

A fresh episode of the BC Podcast - Episode 19

Jackson Palmer Tuesday, June 26, 2012

Hear a great interview with Partner Julio de Puigdorfila, get a recap of the recent Sydney and San Francisco Partner events, and of course listen out for a fresh HTML quiz question in Episode 19 of the BC podcast!

Listen to this month's podcast:

Simply click the play button below to stream the podcast via your browser.


Alternatively, you can download the podcast in .mp3 format for offline listening.

To subscribe and receive the BC Podcast each month, you can find us on the iTunes store here or by simply searching "BC Podcast" from iTunes.

In June's Episode :

July release - New admin user interface updates, additional customer reports and bug fixes

Cristinel Anastasoaie Monday, June 25, 2012

We are announcing a new Business Catalyst release, scheduled to go live on Monday, July 2nd.

With this release, we have focused on improving the new user interface and make it ready for prime time, added additional reports and continued updating the new file manager. Additionally, we started to deliver on a series of fixes and product improvements that have been requested by our partners during the last few months.

Read through the following sections to get detailed information about this release:

You can jump to the corresponding section by clicking the above links.

Infrastructure updates

To ensure the highest security and performance levels for our services, we're applying a software update on all our database servers. For more details about the update, read our Business Catalyst Service Maintenance, June 2012 - Updated blog post.

Features and enhancements

New admin interface is now the default interface for new users

With this release, the new admin user interface will become the default interface for new users and customers, regardless of when the website has been created. To ensure a smooth transition to the new interface, we will continue to allow customers use the interface of their choice and the system will remember their selection the next time they login to admin.

Customers and secure zones report

Secure zones are a great way of creating membership websites which were lacking some basic reporting features that would have enabled customers to view detailed information about their subscribers or send them email campaigns related to their subscription.

With this release, we are enhancing our reporting system by allowing customers to create and save reports of customers and secure zone subscriptions. This report will automate many of the manual tasks a site owner has to do today to extract actionable reports for customers subscribed to secure zones. Additionally, once such a report is created it can be used in the email marketing system to send email campaigns to these customers.

For the next release we are looking into exposing the opt-in status so that customers can view their subscribers communication preferences and act based on this information.

Redirect system domain and URLs to default domain for better SEO performance

Starting with this release, we are allowing users to redirect system domains and URLs to the default site domain or corresponding URL using 301 redirects. This will help customers achieve better SEO performance and avoid duplicate content penalties from search engines. To enable this redirect, users will have to edit the system domain and check the Redirect to default domain check box.

With the July release, we are going to enable the same functionality for secure URL as well, with the exception of payment pages and POST requests, which will remain on the secure domain.

Note: when admin user is logged in admin using the system domain, the system will not redirect front-end pages while session is still active; user must log out of admin for the redirect to work.

User interface consistency for renamed modules

The new admin user interface has been updated to consistently use new names for these modules:

  • Media downloads (former Literature)
  • News (former Announcements)
  • Events (former Bookings)

There are still two areas where the old naming is being used:

  1. Module & tag names (e.g. { module_announcement }, { tag_announcementurl_value })
  2. FTP folder names (e.g. /Layouts/Announcement)

These will take a significant engineering effort to update, as we need to support existing sites that could be already checked out to local file systems, or replicating existing sites. Together with some of the partners that are using this features intensively, we decided to leave these areas with the old naming for now, and redirect the engineering effort in two larger projects currently under way: handling partner enhancement requests and a better web apps engine.

Offline payment security improvements

The security of the current offline payment workflow has been improved in order to meet international security standards for offline payments:

  • A new, additional “Offline payment password” must be set, and updated every 90 days
  • Pass phrases are now unique to each order. You can no longer use the one pass phrase to access every secure PDF

This will help transactions be more secure and protect business owners from potential attacks. Here's a more detailed view of this feature.

Delete paid and Creative Cloud sites from the Admin Console

We moved the "Delete Site" functionality to the Admin Console of the website in order to help Creative Cloud users and beginners cancel an existing paid website that they don't need anymore. Here's a snapshot of this new feature.

Other changes

  • Invite Partner user: starting with the release, partners can add other partners as site admins through the Site Details screen in the Partner Portal. This functionality has been moved from the User Management interface and it is enabling partners to collaborate on developing a site without impacting the site admin limit
  • File Manager alpha: drag'n'drop can be used to move one file at a time between different folders
  • File Manager alpha: expired sessions will prompt you to re-enter your password and resume your work on already opened files
  • Billing Settings admin menu is hidden for all users of trial or Creative Cloud redeemed sites
  • MetaWeblogAPI switch to https - Starting with this release, we will push a security update for the MetaWeblogAPI of Business Catalyst to disallow use of an unsecured connection (http) as that sends login credentials in plain text.
  • Updated time zone for CRM entities: we have updated several CRM screens so that they display entities based on site's time zone instead of the Asia Pacific datacenter time. The following lists have been updated: Customers, Orders, Cases, Event Bookings, Opportunities and Modules>Comments
  • Updated free trial sign-up: Free trial sign up with an existing Business Catalyst or Adobe ID user now creates an additional trial site and places it under the user's partner portal

Deprecated functionality

  • CRM User Passwords will no longer be exposed through API and custom reports - with this release we are completing our security policy update for CRM passwords and will stop delivering CRM user passwords through API and Custom Reports. For more details about the security update, read our Important Security Policy Updates for CRM Users - Effective February 8th announcement
  • Blog trackbacks, not present in new user interface, have been removed from the new sites templates as well. While existing trackbacks will continue to work, we recommend to remove them from your sites due to spam issues, and use instead social modules for significantly more effective content sharing
  • Triangle Dreamweaver extension for versions CS3 and CS4 will stop functioning after July 30th. Please use these newer alternatives.
  • Separate menu visibility setting has been dropped from the new admin user interface and replaced with a more granular permission system that also control the menu visibility. More details about the new permissions system on our February release notes blog post

Issues fixed by May release

  • Updated caching engine to refresh cache when resizing images under 52 KB 
  • Added single sign-on between Creative Could and Business Catalyst
  • Dreamweaver: the free partner site for standard and premium partners appears in sites listing
  • Issue 3085538 - Fixed an issue that caused a blank page to be displayed when trying to download a literature item that does not have a physical file on the disk
  • Issue 3186843 - Fixed an issue that was causing changes to the template to not propagate to the pages
  • Issue 3188096 - fixed an incorrect logic in template caching mechanism causing preventing users from seeing the changes in the template
  • Issue 3189902 - Updated the system limit recipients list to remove the email only users
  • Issue 3192349 - Removed search/new case from old PP support
  • Issue 3192268 - Updated the "Syndicate this Blog RSS" option tooltip from the Blog details page to specify that only new blog post will be added to the feed once the setting is activated
  • Issue 3201622 - Fixed a Creative Cloud integration problem forcing users to purchase an website when they still had available entitlement sites
  • Issue 3199468 - Fixed an issue preventing new business owner users that on sites created by free partners to post cases
  • Issue 3120761 - Fixed a bug causing 'An error occurred' message to be displayed when trying to add a Hyperlink in a Message from a Case
  • Issue 2991429 - Fixed a bug causing deleted field in a Web Form from a Template site to be carried on a new site when replicating sites from a template site
  • Different internationalization small bugs for French and Japanese

Business Catalyst new admin interface updates

  • Removed Advertising Group permission from user roles permission selection screen
  • Updated permissions to stop requiring Administer system permission for creating email accounts
  • Changed the corresponding permissions for import screens so that users can import entities if they have permissions to edit or delete
  • Updated the CRM>Customers>Customer Detail>Subscriptions screen stop displaying an "ERROR: You do not have any catalogs. Please create one." error message when site has no catalogs
  • Updated the generate the XML feed screen behavior to display the resulting URL clearly and allow users to copy and paste it
  • Updated invite user email content to include links to the site admin so that invited users can use the email to retrieve the admin URL
  • Fixed a push site live issue resulting in a crash when used by admin users that were also partners
  • Updated the edit web app item screen to have a single default action
  • Fixed an issue causing a Java Script error when trying to open link manager from within radTree link picker
  • Fixed an issue preventing users from resending the invitation email for an email account right after adding it as admin user
  • Fixed an issue causing the "Lost your password" link to open the "Retrieve Password" dialog with in the old interface when used in a "Sign-In" dialog triggered by 401 exception
  • Added e-commerce & website reports in the recent items menu
  • Fixed an issue causing the CRM search results to be displayed over the search field
  • Fixed an issue preventing users from adding catalogs using the quick actions menu, right after adding another catalog
  • Fixed an issue preventing users from adding web apps using the quick actions menu, right after adding another web app
  • Fixed an issue preventing users from creating or updating blog posts when the interface language wasn't set to English
  • Removed delete action for system and secure domains
  • Updated email campaign wizard to open the email preview in the new browser window
  • Updated an error message displayed in the domain management user interfaces when trying to add a domain that exists on another site
  • Added workflow approval process link in page details
  • Removed sales quota from forecast report
  • Updated "Add Domain" link behavior in webBasics sites to display the "Push Site Live" button when trying to add a domain on a trial site
  • Updated the new File Manager to prevent users from removing the "{tag_pagecontent}" from a template; starting with this release, the system will display an warning and will not save the template
  • Fixed a bug preventing the system from saving a web app when users were selecting a template and moved to the next step
  • Fixed a a bug causing web app fields to not be saved when creating a new web app
  • Fixed an issue causing the left navigation menu to break when switching between the File Manager and the admin dashboard
  • Fixed a bug in the client site validation in the "My Details" screen that was generating a Java Script error
  • Fixed the scrolling in email marketing reports on the Mac OSX/Safari configuration
  • Fixed an issue causing the link manager to stop working when loaded in a pop-up window
  • Fixed an icon rendering issue on the recent items menu
  • Fixed several issues generating Java Script errors when managing users and email accounts
  • Fixed an issue in the File Manager making the "[See Details]" buttons to open the image manager in the old admin interface
  • Fixed an issue on Internet Explorer causing the admin interface to remain in a loading state after downloading the import template
  • Fixed an issue causing quick actions menu to stop working when trying to add a page after editing and saving a page
  • Fixed an issue making the breadcrumb info to change in the current displayed page after subsequent clicks on a selected web app entry in the menu
  • Updated the Websites Report interface to correct a design issue
  • Updated the Customer Reports>New Customer Report>Fields interface behavior to stop forcing users to select a data field when trying to go back to report type selection step
  • Fixed a bug generating a error when trying to insert an image with the Image Manager when editing a page
  • Fixed an issue in website reports causing an error when trying to export as PDF
  • Added the "Upgrade" button for sites under consolidated billing
  • Updated error messages for TOU management, billing management, sign-in dialogs, API errors
  • Fixed an issue causing the system to send the password recovery email when pressing ENTER in the "Edit Admin" user screen
  • Fixed a Java Script error preventing users to access the File Manager
  • Fixed a rendering issue with the File Manager on Internet Explorer 9
  • Updated File Manager to allow customers upload files in site root
  • Increased the indentation depth level to enable file list indenting to work for level 4+ folders; we should increase the depth level of indentation
  • Fixed several issues causing interface to freeze or crash after moving files or folders

What's next

  • Setting page and template properties from new File Manager (mockups)
  • Consistent Save & related action buttons in the new user interface (mockups)
  • Redirect secure domain to default domain
  • Other smaller improvements including use of absolute links in the email marketing editor, display email address in events subscribers list, random display web app items by category

For up to date and more detailed information about near term improvements, join us in one of our June Partner Townhall meetings.

Thank you,

Cristinel Anastasoaie
Adobe Business Catalyst Product Manager