Business Catalyst Blog

Reminder: Please switch to SFTP by December 12

Marius Andreiana Tuesday, October 30, 2012

Business Catalyst now supports the SSH File Transfer Protocol (SFTP) protocol when connecting to sites remotely via Dreamweaver and other supported clients. The SFTP protocol encrypts both user credentials (username/password) and the actual data being transferred. 

We recommend that all users switch to using the SFTP protocol starting today, to ensure the security of sites being connected to. New sites setup in Dreamweaver will already use SFTP by default.

For information on making the switch and a list of supported clients, please refer to the following article: Connecting to your site using SFTP. The switch is as easy as:

  1. Editing your connection in Dreamweaver or preferred FTP client
  2. Changing the protocol from FTP to SFTP
SFTP support

As mentioned in October release announcement, we will close regular, plain text FTP support on December 12th.

Thank you,
Marius

Listen to our fresh October 2012 episode of the BC Podcast!

Jackson Palmer Monday, October 29, 2012

Hear an interview with BC Partner and entreprenuer Michelle Dale, founder of Virtual Miss Friday, get all the details on our latest system update, and of course listen out for a fresh HTML quiz question in Episode 23 of the BC podcast!

Listen to this month's podcast:

Simply click the play button below to stream the podcast via your browser.

player

Alternatively, you can download the podcast in .mp3 format for offline listening.

To subscribe and receive the BC Podcast each month, you can find us on the iTunes store here or by simply searching "BC Podcast" from iTunes.

In October's Episode :

System maintenance announcement

Magda Neagu Saturday, October 27, 2012

To ensure the highest security and performance levels for our services, we're applying a hardware and software update on servers located in our Dublin and Sydney datacenters. To minimize the customer impact, the updates are scheduled at the most convenient hours for the region and will take up to eight hours to complete.
During the maintenance procedure the Admin Console Access, Partner Portal, FTP, Dreamweaver extension, Muse, Business Catalyst APIs, Partner registration and Trial site creation will experience 2 service interruptions of up to 30 minutes each (first one at the beginning and the second at the end), impacting sites on ALL datacenters.
Additionally, throughout the maintenance procedure, website front-ends for sites located in the respective Datacenter that have heavy database usage my experience service interruptions of maximum 5 minutes.
Please find below the maintenance schedule and the list of affected services:

 

Start of maintenance Duration Datacenter Customer impact
November 3rd , 2012, 5:00 AM PST (check local time) 8 hours Sydney
  • 2 x 30 minutes service interruptions for Admin Console Access, Partner Portal, FTP, Dreamweaver extension, Muse, Business Catalyst APIs, Partner registration, Trial site creation; this will impact sites on all datacenters
    • Several intermittent website front-end interruptions for some sites on Sydney datacenter
November 17rd , 2012, 3:00 AM PST (check local time) 5 hours Dublin
  • 2 x 30 minutes service interruptions for Admin Console Access, Partner Portal, FTP, Dreamweaver extension, Muse, Business Catalyst APIs, Partner registration, Trial site creation; this will impact sites on all datacenters
    • Several intermittent website front-end interruptions for some sites on Dublin datacenter


For up to date information about system status, check the Business Catalyst System Status page.
We apologize for any inconveniences generated by these service interruptions. Please make sure that your customers and team members are aware of these important updates.
Thank you for your understanding and support,
The Adobe Business Catalyst Team
 

October Townhall recordings

Magda Neagu Friday, October 26, 2012

Hi everybody,

Thank you for another 2 lovely sessions yesterday. In case you have missed our live sessions you have below the recordings.

Our agenda for the session included:

  • Introduction and updates
    • Switching to SFTP
    • SJ Conference update
    • Public Roadmap update
    • New business team
    • Release details
    • Partner resources updated
  • Introducing Zero to Hero – Brent Weaver
  • Q&A

The recordings for the two sessions are below:

Business Catalyst & BC Gurus present "Zero To Hero" - Free, on-demand video training for all Business Catalyst Partners.

Jackson Palmer Thursday, October 18, 2012

Get started with Zero To Hero

As announced at our recent US Partner Conference, we're happy to bring you a valuable new training program called "Zero To Hero", by the team at BC Gurus.

From new to experienced Partners, there's something everyone can take away from this great learning resource, and we hope it helps you in growing your design business even faster with Adobe Business Catalyst.

Zero To Hero consists of over 20 in-depth courses, and 130+ video tutorials - all available on-demand and free of charge at: http://bcgurus.com/hero

Our training partner, BC Gurus, have put together a great mix of both technical and business/sales focused content, ensuring you not only master building sites on Business Catalyst, but are also equipped to pitch and sell the solution to new clients.

There are 4 course tracks for you to work through and complete:

Technical Basics

Technical Advanced

Business Basics

Business Advanced

If you'd like, recap what you've learned along the way with handy interactive quizzes. You can also sign up for a free account and track your progress through the program.

In partnership with BC Gurus, we are providing access to this valuable training program free of charge through April 2013. Over time, BC Gurus will continue to update and add to the already fantastic selection of content, so make sure you check out this valuable resource.

Enjoy!
The Adobe Business Catalyst Team

Open SRS - Corrective actions

Magda Neagu Wednesday, October 17, 2012

Hi everybody,

We are pleased to report that OpenSRS confirmed that starting with the beginning of this week all Adobe Business Catalyst mailboxes hosted on the faulty cluster were safely migrated to a new cluster using newer technology that is not vulnerable to the same type of malfunction as the previous cluster. These was no customer data loss involved with the outage itself or with the migration following the incident. Together with OpenSRS we are continuing to monitor the performance and stability of the new system, the results so far being satisfactory.

Root cause behind the incidents
We have now a confirmation of the root cause for the email outage of Oct 4th, based on the investigations they performed.
A portion off the mailboxes hosted by OpenSRS for Adobe Business Catalyst were impacted by a malfunction of one of their clusters, the same as for the previous outage. OpenSRS operations encountered undocumented limitations of the underlying technology for the faulty cluster and it took a long time to recover from the malfunction even when escalating directly to the technology vendor.
Further technical details as well as the timeline of the outage are available in the attached incident report from OpenSRS. http://www.opensrsstatus.com/archives/7761

2 weeks, 2 webinars - join us for the latest news

Magda Neagu Tuesday, October 16, 2012

Hi everybody,

Wednesdays are turning into webinar days here at BC, so the next 2 weeks will actually bring 2 webinars. You probably have both series already bookmarked, but we figured it would be worth reminding you just the same.

This Wednesday, October 17th, we are having a new Onboarding webinar, where we talk about Orientation - how to get around the Partner portal, the Support options, and where to reach out to the community for help. Because of the light saving adjustments in Australia please note that our sessions will begin at 6PM Sydney time.

As always, the link to all our meetings remains the same: my.adobe.acrobat.com/bcpartners/

To accomodate everybody, we have 2 sessions of the Onboarding webinar on October 17th:

Australian session:

  • 6PM EDT (Sydney time)
  • 9AM CET (Berlin/Paris time)
  • 12PM PDT (San Francisco time)

US Session

  •  7PM CET (Berlin/Paris time)
  • 10AM PDT (San Francisco time)
  • 4AM EDT (Sydney time)

 

Next Wednesday, October 24th, we have our Townhall meeting. We will be talking as usual about the new release, but we also have a special guest showing us a BC training program. The schedule for now is as follows:

  • Product roadmap update
  • Follow up on the San Jose Partner conference
  • Release details and other comments
  • Special guest
  • Misc items

As with the Onboarding, the link to all our meetings remains the same: my.adobe.acrobat.com/bcpartners/. Scheduling for the Townhall has 2 sessions on October 24th:

Australian session:

  • 6PM EDT (Sydney time)
  • 9AM CET (Berlin/Paris time)
  • 12PM PDT (San Francisco time)

US Session

  • 7PM CET (Berlin/Paris time)
  • 10AM PDT (San Francisco time)
  • 4AM EDT (Sydney time)
See you Wednesday!

Announcing our October 2012 System Update

Jackson Palmer Monday, October 15, 2012

October 2012 System Update

We’re excited to bring you all the details of our upcoming October system update, due go live next week.

Please take the time to read through the new features, enhancements and relevant documentation below, so you and your clients are prepared and able to take advantage of these new improvements. For a more technical and in-depth list of features/bugs being delivered, read the release notes post on the BC Forums.

New feature highlights

Level 1 PCI Compliance
We’re happy to announce that Adobe Business Catalyst is now certified Level 1 PCI DSS compliant.

If you’re not familiar with PCI, the Payment Card Industry Security Standards Council’s mission is to enhance payment account data security by driving education and awareness of the PCI Security Standards. They created the PCI Data Security Standard (PCI DSS), designed to prevent, detect, and react to security incidents.

All Level 1 PCI DSS compliant service providers must undergo an annual independent audit by a Qualified Security Assessor (QSA) to confirm compliant status. 

If required, the following documents are available upon request from BC support:

  • The Attestation of Compliance, signed by both Adobe Business Catalyst and the QSA
  • The most recent quarterly scan by a PCI SSC Approved Scanning Vendor

For more information regarding PCI, see the PCI Security Standards Council website at: http://www.pcisecuritystandards.org/.

Support for SFTP connections
Business Catalyst now supports the SSH File Transfer Protocol (SFTP) protocol when connecting to sites remotely via Dreamweaver or other supported clients.

The SFTP protocol encrypts both user credentials (username/password) and the data being transferred.

SFTP support

We recommend all users switch to using the SFTP protocol starting today, to ensure the security of sites being connected to. For information on making the switch and a list of supported clients, please refer to the following article: Connecting to your site using SFTP. The switch is as easy as:

  1. Editing your connection in Dreamweaver or preferred FTP client
  2. Changing the protocol from FTP to SFTP

Please note: We will close regular, plain text FTP support by December this year.

With this update, new sites setup in Dreamweaver will use SFTP by default.

Improved spam management for comments and forums

Following on from our recent integration of Akismet for tackling Comment spam, we’ve extended this feature to now manage spam for the Forums module. This feature sits seamlessly alongside the manual “mark as spam” feature for Forums, and works the same way as Akismet filtering for Comments does today. For more information on spam filtering for forums, refer to this article: Managing spam on Forums.

Improved SPAM management

For Comments, we’ve also enhanced spam options, allowing you to set the system to automatically delete comments and associated CRM records if filtered by Akismet. Check out the updated article for details on setting this up.

Introducing our “Beta features” program
We’re introducing a new opt-in beta program, so you can easily take new features or system enhancements for a test drive, while they’re still in the development and testing phase. The goal of this program is to gather your valuable feedback on new features, and make sure they’re production ready before rolling them out across all sites. Our new “Beta features” screen can be accessed under “Site Settings” from the Admin Console, and lets you opt-in on a feature-by-feature basis, per client site.

Beta features

As the “beta” label implies, it’s important to remember that these features are still in active development and do not represent the finished product. Read on for details of two great new features we’re opening up in this system update via this new beta program – we’d love to hear your feedback!

Other updates this month:

Product inventory control for attributes (beta)
This much anticipated feature enables your clients to manage product inventory and stock levels based on what we now call “variations”. You can enable this on a site-by-site basis from the new Site Settings > Beta Features section of the Admin Console.

Inventory control for product attributes

Email list segmentation (beta)
In order to send a targeted email campaign in the past, your client has been required to first create a custom report to filter their customer database, then go back and create the campaign. We’re simplifying this process by enabling business owners to segment their customer database and create targeted mailing lists during actual campaign creation. This new feature is accessible in beta from the new Site Settings > Beta Features section of the Admin Console.

Support for Internationalized domain names
We’re opening up support for Internationalized domain names in Business Catalyst, which consist of characters from scripts other than English – such as Chinese, Arabic, or Russian. Adding and modifying IDNs will follow the same process as regular domain names.

Enhancements to the new Module/Tag Toolbox
We’ve completed the rollout of the new Module/Tag Toolbox across the v3 Admin Console for both Partners and their clients. Based on customer feedback, we’ve also tweaked the way in which the toolbox displays for business owners versus Partner users – by default, the toolbox will now initially be closed for business owners when editing pages, email newsletters etc.

We hope you enjoy this month’s system update, and look forward to bringing you even more great improvements in November, stay tuned!

Thanks,
Jackson.