Business Catalyst Blog

Important: Updating your DNS settings for the Amazon Web Services migration

Magda Neagu Wednesday, May 08, 2013

As previously announced, we're transitioning Business Catalyst from its existing data centers to a new cloud infrastructure, based on the Amazon Web Services (AWS) cloud computing platform. This is part of our on-going effort to improve our infrastructure and deliver the highest quality service to our Partners. 

Our team has been working hard behind the scenes to make all the necessary preparations, however there is now action required on your behalf.

Actions required to keep your sites online

To ensure a painless migration, we've built a reverse proxy that allows you to start routing your client sites through the new infrastructure starting today. This means that you can begin updating your DNS to route through AWS right away, and avoid a last minute rush. We're allowing a 30 day migration window to ensure that all customers have time to update their sites. 

If by June 20th, 2013 your websites are not updated as per the instructions below, we can not guarantee a seamless migration, and your sites and hosted email services will no longer function. 

By updating your domain settings within the next 2 weeks you will receive a 15% coupon for any new site you want to bring to Business Catalyst until beginning of September. 

Sites using DNS hosted externally with a 3rd party registrar

Sites with DNS hosted on a 3rd party domain registrar (e.g. GoDaddy) must update their DNS records to point to one of the the new data center IP addresses. The legacy data center IP address will be decommissioned on June 20th, at which time if you have not updated your DNS records, your sites and hosted email will no longer function. Please update your 3rd party registrar info to our new IP addresses and create SPF records for each domain - you can use either of the two new IP addresses for your region when changing your DNS records:


  • or

United States

  • or


  • or

For detailed instructions please refer to this page on the official migration website.

Update your SPF (TXT) records

If your DNS is hosted externally, you are also required to update your Sender Policy Framework (SPF) TXT setup, to make sure emails are reaching customers inboxes. There are two options in this case:

  • If the domain has no SPF or TXT record defined, you should add one with the following value: "v=spf1 mx ~all"
  • If the domain already has an SPF record, you need to include the following value: ""

For detailed instructions about SPF and TXT records, please read this article. If you are unable to find the necessary tool to do so, please contact your domain registrar.

Sites using Business Catalyst's nameservers

For customers that have redelegated their domain to Business Catalyst the team has worked on a solution that requires no action on your side at this time. Should action be required at some point in the future you will receive a dedicated e-mail. 

Visit our dedicated migration website

To make this migration as seamless as possible, we've created a dedicated migration website that includes:

  • Detailed technical instructions for updating your DNS records
  • White-label email notifications for contacting your customers
  • Answers to frequently asked questions
  • A list of services unavailable during the actual migration

This site will be our main channel of communication for migration-specific details moving forward, so make sure you bookmark it now.

We'd like to thank you for your understanding and patience during this migration period, and are hoping to make the switch as painless as possible. If you have any questions, feel free to get in touch in the comments section below.
The Adobe Business Catalyst Team

Analytics sites affected for Apr 26-30

Magda Neagu Thursday, May 02, 2013

As some of you may have noted, some of the websites hosted with BC have been showing a downward curve for the analytics section in the timeframe of April 26th to April 30th. Upon reporting from some of our Partner Advisory Board members, the engineering team has investigated this issue and discovered that due to our proxy system put in place for our planned move to Amazon Web Services, some of the analytics calculations were not performed and displayed correctly. 

This issue has now been resolved, and the calculations and reporting have been fixed. 

However, the data from Apr 26 to Apr 30 is irretrievably lost and unfortunately cannot be reinstated. 

We apologize for this incident and will do our best to prevent any such occurrences in the future, as we continue our move to the cloud. Also, we would like to thank our PAB for the help in noticing this particular incident, and promptly raising the status of the tickets submitted through support. 

The BC Team. 

Fresh Zero To Hero Updates!

Jackson Palmer Wednesday, May 01, 2013

The team over at BC Gurus have been busy updating their already extensive library of Zero to Hero video training courses. They've also added great new content that will help familiarize you and your team with how DNS works inside Business Catalyst.

New DNS course
Just in time for our upcoming infrastructure migration, Zero to Hero now also includes an in-depth series on setting up DNS with Business Catalyst. Make sure you review this great course ahead of our AWS migration next month so that you're up to speed with managing your DNS records:

Updated getting started videos
In line with our recent Partner Portal updates, the getting started series has been updated and you can check it out at the link below:

Head on over to Zero to Hero to check out the new and updated courses today.

Register now for our series of upcoming exciting webinars!

Diana Iliescu Tuesday, April 30, 2013

Join our experienced BC Partner Brendon O'Sullivan from Bosweb on Wed, May 15th for a business session, where you will learn how to add value to clients by upselling products & services.

Wed, May 15th: Adding value to clients by upselling products & services with Brendon O'Sullivan from Bosweb

To help you put your learning into practice, webinar participants will be receive a 15% discount on their next website. (*Some conditions apply, see below)

The series continues in June and July with presentations from two of our trusted Partners, Brett Stockley and Brent Weaver, who will teach you how to grow your business into the future. Registrations are now open for those instances as well, and we will be sending out a reminder as we move closer to the presentation dates.

Wed, June 12th: Online Marketing with Brett Stockley from Pretty Pollution

Wed, July 10th: Learn how BC Gurus leverages Web Apps to power their popular Business Catalyst community website with Brent Weaver from BC Gurus

If you could not join us live, you can click the links below to access recordings of our past webinars:

If you have any questions or suggestions please do not hesitate to send them over to We will be happy to answer all your inquiries.

*15% discount coupon applies for new site upgrades on any yearly/biyearly desired plan. Coupon validity: 31-Jul-2013, only available for the webinars’ attendees.

New Accounts Resources available for you!

Diana Iliescu Tuesday, April 30, 2013

We are proud to present you New Accounts Resources designed to support you through the accounts most common questions.

Our objective is to offer you easy to use accounts instructions, that any BC Partner or Customer, regardless of his experience on the platform, can use to improve his BC experience. 

What questions do we address:

How can I change the billing email address?
How can I email an invoice to my billing email address?
How can you move a site from one Partner to another?
How can I change a site plan?
What extras can I add to a site?
How can I cancel extras?
Can I transfer hosting fees from one site to another site?
Can I put a site on hold?
Can I cancel a paid site at any time?
Will a payment be refunded if I cancel a site?

The answers to these questions are available for:

Partners -> login to your Partner Portal -> Resources tab -> Sales -> General Resources -> Accounts FAQ 

Customers -> in the Help & Resources area -> Popular Help Resources -> Accounts FAQ

For any questions regarding Accounts Resources, please contact the BC Partner team.

BC Sandpile - May meetings

Diana Herac Monday, April 29, 2013

BC Sandpile is a weekly online meeting run by Business Catalyst Partners for the purpose of sharing ideas, best practices, and networking.

Weekly Day/Time:

  • San Francisco: Tuesdays, 5pm (all times adjusted in relation to this time)
  • New York City: Tuesdays, 8pm
  • London: Wednesdays, 1am
  • Sydney: Wednesdays, 11am

BC Marketing Tactics with Fraser McCulloch - 30th April (1st May in AUS):
Fraser McCulloch from Platonik will share some of his quick fire marketing tactics that can easily be done with a BC site. He’ll also walk us through one of his most recent projects focusing on how BC was used to make the original idea come to life.

Sandpile Think Tank: Email Marketing - 7th May (8th in AUS):
We are dedicating an entire meeting to the discussion of email marketing with Business Catalyst. For those not going to Adobe MAX this is a perfect opportunity to network with other Business Catalyst Partners without traveling to Los Angeles.

Enhance BC's Customer Service Ticketing with Scott B Reynolds - 14th May (15th in AUS):
Scott B Reynolds from Thrise will explain how to set up the Business Catalyst's integrated Customer Service Ticketing system, and show how to enhance it to offer better support. If you want a better way to provide customer support that saves you time and money don't miss this meeting.

Testing Business Catalyst Sites with Jared Checkley - 21st May (22nd in AUS):
Jared Checkley from Code Six Zero is going to show us how Selenium can be used as a tool to test Business Catalyst websites. This conversation should stimulate a wider discussion of how BC Partners can deliver higher quality websites to their clients.

Speed Dating with Business Catalyst Resources - 28th May (29th in AUS):
With so many Business Catalyst resources it's easy to get lost. We are dedicating this entire meeting to explore as many helpful BC resources as possible.

Full schedule:
Sandpile Recordings:

Upgrade your Creative Cloud sites!

Diana Herac Friday, April 26, 2013

You've asked for more - we delivered. 

Now is the time to take your Creative Cloud site to the next level: add ecommerce, blogs, email marketing and more.  Make your site stand out and start increasing your site's impact.

The 5 sites included in a Creative Cloud subscription are 5 fully functional webBasics sites.
Until recently, the option to upgrade a Creative Cloud site was not available, but since we received a lot of requests from site owners that were hungry for more, with the latest release we launched the workflow that allows a Creative Cloud site owner to move the site to a higher BC site plan.

How does that work?

Access your site's admin area  -> Site Management -> Upgrade Now -> choose the desired site plan and billing frequency -> Add personal and credit card details -> Submit.


Please note that this operation will trigger a separate billing cycle for the higher plan, charged at the standard rates, depending on the billing frequency.

The initial webBasics site slot will be freed up instantly so you can use it for other projects.

More than that, you can use this workflow to add your client's billing information so the future site owner can pay for his site's hosting fee from now on.

If you want later on to upgrade the site plan further, you will be able to to this from the Partner Portal that was triggered when you fist signed up for BC.

Since this operation  actually launches a separate subscription, if you decide at some point to not use or pay your Creative Cloud membership anymore, the standalone BC site subscription will remain up and running.

For any questions regarding this process, please contact the BC Partner team.

Newcastle user group meeting

Diana Herac Friday, April 19, 2013

It's that time again to meet up at the Silo Lounge for a drink, laugh and talk all things BC and SEO with the Business Catalyst Newcastle Usergroup.

Date: Friday May 3, 2013 from 05:30 PM - 07:30 PM (GMT+10)

Location: Silo Bar, 18/1 Honeysuckle Drive, The Boardwalk, Newcastle
View Map

Make sure you rsvp so we can ensure we organise enough room for all of us in the fantastic outdoor lounge area.

Hope to see you there
-Katherine Anderson

Don't forget to register for BC sessions @ Adobe MAX 2013

Jackson Palmer Monday, April 15, 2013

We have a jam packed line up of great sessions and interactive labs at the upcoming Adobe MAX conference in May.

To secure your spot in these sessions, it's important that you register using the official MAX scheduler. Seats are booking out fast, so don't miss out - head over to the scheduler and start filling up your schedule.

For a refresher of which sessions we're running, check out our previous blog post and read the BC Guru's guide to MAX 2013.

April 10th 2013 Partner Orientation Webinar recording

Diana Iliescu Monday, April 15, 2013

Thanks to those of you who attended our orientation webinars last week.

If you were unable to join us live, you can access the recordings below:

Also, don't forget to register for our two upcoming webinars:

Wed, May 15th: Adding value to clients by upselling products & services with Brendon O'Sullivan from Bosweb

Wed, June 12th: Online Marketing with Brett Stockley from PrettyPollution

To help you put your learning into practice, webinar participants will be receive a 15% discount on their next website. (*Some conditions apply, see below)

If you have any questions or suggestions please do not hesitate to send them over to We will be happy to answer all your inquiries.

Thank you and hope to see you in next month’s webinar.

*15% discount coupon applies for new site upgrades on any yearly/biyearly desired plan. Coupon validity: 31-Jul-2013, only available for the webinars’ attendees.