Business Catalyst Blog

Official San Jose, US Partner Conference in September - Book your spot!

Jackson Palmer Wednesday, August 08, 2012

We'd like to invite you to attend our official Partner Conference in San Jose on the 24th of September, 2012. The event will be hosted at Adobe's San Jose headquarters, is free to attend, and catering will be provided on the day.

To attend, simply submit the booking form below. We ask that each staff member from your team who'll be attending fill out the form, so we can best cater and manage the event. Due to venue size, registrations will be capped at 140, so make sure your team book in as soon as possible and don't miss out.

Unfortunately, we've reached capacity and registrations are now closed.

24th September, 2012 Schedule

  • 8:30-9:00 Start of day, arrival and set up
  • 9:00-10:00 Official Adobe opening presentation
  • 10:00-11:00 Brent Weaver from BC Gurus
  • 11:00-12:00 "Speed dating" session
  • 12:00-13:00 Lunch break
  • 13:00-14:00 Jason Tinnin from Simpleflame
  • 14:00-15:00 Mike Sallander from Chicago Digital
  • 15:00-15:30 Afternoon break
  • 15:30-16:30 Scott Reynolds from Thrise
  • 16:30-18:00 Official Adobe closing presentation, plus Q&A
  • 18:00-18:30 End of evening, short break prior to social event
  • 18:30-21:00 Evening social event and drinks

August 1st Townhall meeting recordings

Magda Neagu Friday, August 03, 2012

For those of you who could not attend we have below the links to the Townhall meetings that took place on August 1st.


We discussed during these meetings about:

  •  Business Catalyst Usergroups
  •  New Partner Orientation webinars
  •  New Partner resources
  •  Updated on the Partner team backlog

You have below the corresponding links:

As always, any suggestions are welcomed.

BC User Groups - find yours!

Diana Herac Thursday, August 02, 2012

BC user groups are taking off!

We're seeing a great momentum for BC user groups all around the world.

Find the user group in your area/country and meet BC professionals just like you. The groups meet once a month for discussions and drinks, so join the one of your choice:


New England
New Mexico
South Florida

Northern British Columbia

Other locations:
Puerto Rico

Please contact the group manager in your area for further details or drop us an email at BC Partner Team.

BC Sandpile meeting

Diana Herac Thursday, August 02, 2012

Join product evangelist Adam Broadway as he leads the conversation at the next BC Sandpile meeting. BC Sandpile is a weekly online meeting run by Business Catalyst partners for the purpose of sharing ideas, best practices, and networking.

Adam will be leading the conversation on building a company, avoiding common pitfalls, and the future of BC. Don't miss out on the chance to ask Adam a question.


San Francisco: Tues. August 7th at 5pm

New York City: Tues. August 7th at 8pm

London: Wed. August 8th 1am

Sydney: Wed. August 8th 10am

Sign up here to receive a link to the meeting:

Partner webinars are back!

Sunday, July 29, 2012

Great news: Partner webinars are back in August, with a new format!

Please join us the second Wednesday of every month to learn how to build and take your BC sites live, how to manage your BC account, plus tips and tricks on how to search our knowledge base and contact the support team.

In the first three webinars we’ll cover:

The 8th of August

  • Introducing BC - creating a site using templates - 40 min
  • Support orientation - where to find what you're looking for - 10 min
  • Q&A - 10 min

The 12th of September

  • Selling on strategy - 40 min
  • Basic accounts FAQ - 10 min
  • Q&A - 10 min

The 9th of October

  • Partner setup and orientation - 40 min
  • Partner community - 10 min
  • Q&A - 10 min

We will offer two time slots for each webinar, one for Australia and the other for Europe and US.  Please click the links to register and follow the BC blog for further details.

Catch episode 20 of the BC podcast!

Jackson Palmer Sunday, July 29, 2012

Hear a great interview with Partner Greg Spies, learn about more upcoming Partner events in your area, and of course listen out for a fresh HTML quiz question in Episode 20 of the BC podcast!

Listen to this month's podcast:

Simply click the play button below to stream the podcast via your browser.


Alternatively, you can download the podcast in .mp3 format for offline listening.

To subscribe and receive the BC Podcast each month, you can find us on the iTunes store here or by simply searching "BC Podcast" from iTunes.

In July's Episode :

Related links:

Watch the video recording of Adam's recent "Ask a Pro" session, covering BC's new Dreamweaver CS6 integration.

Business Catalyst Service Maintenance, August 5th, 2012

Cristinel Anastasoaie Thursday, July 26, 2012

To ensure the highest security and performance levels for our services, we're applying a hardware and software update on servers located in our North America datacenter. To minimize the customer impact, the updates are scheduled at the most convenient hours for the region and will take up to eight hours to complete.

During the maintenance procedure, the Admin Console, APIs and FTP services will experience 2 downtime windows of up to 30 minutes each (first one at the beginning and the second at the end), impacting sites on ALL datacenters

Additionally, throughout the maintenance procedure, website front-ends for sites hosted on the North America datacenter will experience intermittent service interruptions due to database failover procedures. Please find below the maintenance schedule and the list of affected services:

Start of maintenance Duration Datacenter Customer impact
Sunday, August 5th, 2012, 1:00 AM PDT (check local time) 8 hours North America
  • 2 x 30 minutes downtime for Admin Console, APIs and FTP; this will impact sites on all datacenters
  • Several intermittent website front-end interruptions for sites on North America datacenter

For up to date information about system status, check the Business Catalyst System Status page.

We apologize for any inconveniences generated by these service interruptions. Please make sure that your customers and team members are aware of these important updates.

Thank you for your understanding and support,

The Adobe Business Catalyst Team

Official Melbourne, Australia Partner Conference in September 2012 - Book your spot!

Jackson Palmer Wednesday, July 25, 2012

We're happy to announce that we're hosting the 2nd official Australian Partner conference on the 10th September, 2012, in Melbourne.

The conference will kick off at around mid-day and stretch into the evening with a full line up of fresh Partner presentations and interactive, engaging "speed dating" and "hot seat" sessions.

The Adobe-sponsored event is free to attend for all Partners, and catering will be provided on the day. To attend, simply book your spot below. We ask that each staff member from your team who'll be attending fill out the form, so we can best cater and manage the event.

Once registered, we'll send you through location details and keep you updated.

10th September, 2012 Schedule

A big thanks to Tristan, who's heading up the Melbourne BC User Group, for helping organize what is destined to be a great event. We look forward to seeing you there!

July release - random display web app items from category, forgot password for online payments and bug corrections

Cristinel Anastasoaie Tuesday, July 24, 2012

We are announcing a new Business Catalyst release, scheduled to go live next week.

This release includes several fixes that were impacting partners and customers using our eCommerce module, a new module setting allowing partners to display individual random items from a category, some improvements to the new File Manager, Forgot password support for offline payments and a few other bug fixes.

Read through the following sections to get detailed information about this release:

You can jump to the corresponding section by clicking the above links.

Features and enhancements

Random display items per category

One frequent request we had from partners, was the ability to display random web app items from a specific category. With the next release we're going to include this setting not only for web apps, but for all items that supported random display: web app items, news, blogs, events, FAQs, Forums, Media Downloads. To display a random item from a category, a user should use the cr attribute in the module. See below some samples for each of the updates modules:

  • webapps - { module_webapps,5579,cr,41117 }
  • webappscustomer - { module_webappscustomer,5579,cr,41117 }
  • news - { module_announcement,cr,41117 } or { module_announcement,cr,41117,true,ajax,_top }
  • blog - { module_blog,cr,41117 }
  • events - { module_booking,cr,41117 }
  • faq - { module_faq,cr,41117 } or { module_faq,cr,41117,true,ajax,_top }
  • forum - { module_forum,cr,41117 }
  • media downloads - { module_literature,cr,41117 }

The new setting is also available through the module manager or our Dreamweaver integration:

For more information on this new module parameter, read the Module Quick Reference guide.

Send web form to additional email addresses

With this release, we are enabling webBasics site owners to send the web form notification to multiple email addresses. To enable that, we've added a new web form setting, named "Notification E-mail", that allows users to enter the email addresses where the web form notification should be sent:

Note: This functionality is available for all plans. When a workflow is applied on the form, this setting will list the email addresses included in the first step of the attached workflow.

"Forgot password workflow" for offline payments

Due to PCI-DSS security requirements, we have implemented a compliant workflow for the Offline Payment (OP) password.

  • Every user who has access to orders made through the offline payment gateway, will be required to set-up a security question and answer that the user will later use for the "Forgot Password" workflow.
  • In addition to this, we have published a compliant procedure to reset the Offline Payment password, in case a user forgets the security question and answer. It will be publicly available in our Knowledge Base.

Other changes

  • New File Manager: we've added keyboard shortcuts for some of the most common actions (see tooltips)
  • New File Manager: added support for multiple file upload; (not supported on Internet Explorer 8/9 and tablets)
  • Report on opt-in status: we've updated custom reports to allow customers also export the customer opt-n status
  • Updated events subscribers list to also display the subscriber email address

Deprecated functionality

  • With this release we are going to remove the reset password functionality from Partner Portal because it raises security implications as it allowed partners to view a user password; to reset an admin user password, partners can login into the site admin console and use the send password recovery email link from the Admin Users interface.
  • With August release, the Module Manager interface will remove the option to "Use Image for Button [x]" available for some modules (web form submit button, product search form button and more). The current browser support is good enough for enabling more effective ways to style buttons with CSS instead. This also helps with preparing to replace the current Module Manager with the better version available in File Manager.

Issues fixed by July release

  • Issue 2892059 - Fixed an issue preventing the Facebook like and comments module to render after choosing a different product from a product group; to enable Facebook comments, partners also need to update the way this plugin is included in the site; for more details on what needs to be updated, read the "Facebook comments plugin does not work properly when used with Product Grouping" technote
  • Issue 3219275 - Fixed an issue causing recurrent orders to be created without a shipping option
  • Issue 2668311 - Fixed an issue causing recurrent orders to include an incorrect shipping description
  • Issue 2900590 - Fixed an issue causing an incorrect address to be displayed for web app items
  • Issue 3096566 - Improved performance on loyalty email campaigns
  • Issue 3213170 - Fixed an issue generating multiple email notifications for the same transaction when a purchase is made through Payment Express payment gateway
  • Issue 2839472 - Fixed an issue preventing users from saving the web form Auto Responder when the interface language was set to French
  • Issue 3219621 - Fixed an issue generating random errors when updating customer details
  • Issue 3220784 - Updated forum notifications to include the site URL even when a default domain is not set
  • Issue 3221426 - Fixed an issue causing weekly emails to show "0 visitors" in right sidebar for webBasics websites even when the site had visits
  • Issue 3221199 - Updated File Manager to prevent scrolling to the top of the page after saving a file
  • Issue 3221464 - Fixed an issue in the blog user interface preventing users from deleting tags
  • Issue 3228822 - Updated Payment Gateway user interface to have Save button enabled at all times to allow users save PayPal settings
  • Issue 3228829 - Fixed an bug making Import Data page not accessible from the old user interface
  • Issue 3228812 - Fixed an issue causing the Manage New Comments Rules to be displayed empty
  • Issue 3228560 - Fixed an issue causing the link to support to load the business owner support page even if the logged in user was a partner
  • Issue 3230060 - Fixed an issue preventing streaming literature items from being displayed correctly if extension was in uppercase
  • Issue 3230807 - Fixed an issue causing module_ratingrank to not display custom images
  • Issue 3230062 - Fixed an issue causing the Dashboard Reports to show the end date one day in the future.
  • Issue 2832342 - Fixed a bug causing Opt-In status to be exported blank when exporting a Customer Report to CSV
  • Issue 3208395 - Users can now change their recovery email from My Details page
  • Issue 3214348 - Updated visitors report Geographic location graph so that it also display entries with missing or incomplete information
  • Issue 2751493 - Made "Limit Delivery to Following Countries" list selection reflect the select shipping option
  • Issue 3286799 - Fixed an issue in Custom Reports causing the report builder to crash when trying to filter by case status
  • Issue 3284135 - Fixed an issue preventing the image for removing products in the edit order screen from being rendered

Business Catalyst new admin interface updates

  • Updated several controls display rule to depend on user permission instead of user type (partner or business owner); this issue prevented Partners from accessing the new File Manager when logged in on sites that did not belong to their partner portal.
  • Fixed an issue causing link manager to not load if started from Rad editor link manager opened in pop-up windows
  • Fixed a problem causing the code editor to crash when pasting more than 140 characters

What's next

  • Import customers/web apps performance: following the release, we're going to release a update that aims to improve performance of our import engine; this aims to reduce import time and avoid timeouts during import;
  • Page metadata changes: we plan to update the way page metadata is handled (for more details, see planned changes page)
  • New admin interface: updated the save and related action buttons behavior to be consistent throughout the entire admin (mockups)
  • Product Inventory Control per Attributes: we are planning to update the current e-commerce module to enable store owners to manage inventory based on product attributes; this feature is expected to be included in the September release.
  • New analytics infrastructure - beta: we will release a beta version of a new analytics infrastructure. This aims to solve performance issues when viewing analytics data, and some minor tweaks in visit calculations. A separate post on the paid partner forum with more information on how to access this beta version will be published next week.

Thank you,

Cristinel Anastasoaie
Adobe Business Catalyst Product Manager