Business Catalyst Blog

North American Data Center migration complete

Monday, September 02, 2013

After a long day on Saturday we are happy to announce that our team has completed the migration of the North American Data Center to the new Amazon infrastructure.  All existing sites were successfully migrated during the maintenance window, and are now serving from the new Amazon Web Service infrastructure. 

We’d like to thank everyone for their patience during this migration period, and ask that if you encounter any issues in the coming days that you immediately report them to the Support team for investigation, though our chat and tickets channels.

We are working towards our final migration step, the transfer of our Australian sites to the new Amazon location. A date for this migration will be announced once the final checks and preparations are complete, so stay tuned on our blog and other channels. 

The Adobe Business Catalyst Team

BC Sandpile - September meetings

Monday, September 02, 2013

BC Sandpile is a weekly online meeting run by Business Catalyst Partners for the purpose of sharing ideas, best practices, and networking.

Weekly Day/Time:

  • San Francisco: Tuesdays, 5pm (all times adjusted in relation to this time)
  • New York City: Tuesdays, 8pm
  • London: Wednesdays, 1am
  • Sydney: Wednesdays, 10am

Leverage Your Partnership With Adobe -3rd September (4th in AUS) 2013
Are you making the most of your partnership with Adobe? Diana Herac, the BC Sales Consultant for Adobe will be joining us to explain how you can best leverage your partnership with Adobe. This is also a great opportunity for you to ask questions directly from in an "insider". Details: http://thri.se/1aRgKRa

Adobe Muse with James Malloy -10th September (11th in AUS) 2013
Learn how to create and publish a site using Adobe Muse that is optimized for desktop and devices, including phones and tablets. Learn quickly how to incorporate some of the most popular web design features, including: Slideshows, social media, google maps, forms, and more. Details: http://thri.se/1aRgTUT

Spam Free Comments with Dave Haggblad - 17th September (18th in AUS) 2013
This week Dave Haggblad from Digital Ink Multimedia will demonstrate installation of the DISQUS commenting system on the blog section of a website. DISQUS is an easy to install and simple to use system which has all but eliminated spam comments on the websites he has installed it on. Details: http://thri.se/1aRh0Qe

Open Business Catalyst Meeting - 24th September (25th in AUS) 2013
Do you have a Business Catalyst question? Do you have a cool project you want to show off? Do you have a Business Catalyst addiction and need a fix? If you answered yes to any of these questions, this is definitely the meeting for you. Details: http://thri.se/1aRhvde

Full schedule: http://www.bcsandpile.com/_blog/Meeting_Chalkboard/
Sandpile Recordings: http://www.bcsandpile.com/business-catalyst/resources.htm

North American Data center migration - One day to go, Aug 31st

Friday, August 30, 2013

Hi everyone, 

If you have sites hosted on our North American data center please remember that tomorrow, AUGUST 31st, 2013 the Business Catalyst North American data center will be migrated to the new Amazon Web Service infrastructure. As part of the migration process all sites located on our North American data center will experience an offline maintenance window of up to 8 hours. Please see below the full details of the maintenance and downtime expected.

  • Procedure: Migrating all sites currently hosted on the North American BC data center to the new AWS infrastructure
  • Target start time*: 12 AM EDT (9 PM PDT) (Check local times here)
  • Target end time*: 8 AM EDT 
  • Duration: We are targeting an 8 hour migration window. During this time, all sites hosted in North America will be unavailable. The migration window may vary, and we will be sure to keep you informed of any changes.

* Start time and end time are estimates. Depending on actual conditions on the day the start and end of the migration may vary. 

Services unavailable during the migration

During the migration window all sites and services will be unavailable for sites hosted on the North American data center for the duration of the move. A list of areas affected can be found below:

  • Site front-end and Admin Console will display a maintenance page
  • Email campaigns scheduled during migration window will be sent once the migration is complete
  • SFTP - file upload/download
  • Dreamweaver extension will not be available for the duration of the migration
  • Publish site in Muse will be unavailable
  • Email notifications - operational emails will not be received
  • The webmail link in the Admin console will be unavailable

All other areas of sites hosted on the North American data center. Sites located on other data centers of Business Catalyst will not be affected. 

Updating your DNS settings

If you have not already updated the DNS settings for your client sites, please do so in the next 2 weeks. If you fail to do so, your sites may be unavailable following the migration. For further instruction on how to migrate your DNS settings, please refer to the dedicated migration site.

Stay up to date

Our team will provide constant updates during the migration process. To keep up to date, please follow our blog and Twitter feeds. There, you will find constant updates prior to and during the migration, while our dedicated page on the migration website will provide constant updates during the migration itself. 

Thank you,
The Adobe Business Catalyst Team

European datacenter - final chance to update your DNS

Thursday, August 29, 2013

Hi everybody, 

It's been over one month from the migration of our European datacenter, and the deadline for changing your DNS settings is on August 31st. Failure to change your DNS settings will result in downtime for your websites. 

Updating your DNS 

Sites with DNS hosted on a 3rd party domain registrar (e.g. GoDaddy) must update their DNS records to point to one of the the new data center IP addresses. The legacy data center IP address will be decommissioned on June 20th, at which time if you have not updated your DNS records, your sites and hosted email will no longer function. Please update your 3rd party registrar info to our new IP addresses and create SPF records for each domain - you can use either of the two new IP addresses for your region when changing your DNS records:

Europe

  • 54.246.209.120
  • or
  • 54.246.209.119

United States

  • 54.236.190.114
  • or
  • 54.236.189.64

Australia

  • 54.252.148.183
  • or
  • 54.252.148.191

For detailed instructions please refer to this page on the official migration website.

Update your SPF (TXT) records

If your DNS is hosted externally, you are also required to update your Sender Policy Framework (SPF) TXT setup, to make sure emails are reaching customers inboxes. There are two options in this case:

  • If the domain has no SPF or TXT record defined, you should add one with the following value: "v=spf1 mx include:worldsecuresystems.com ~all"
  • If the domain already has an SPF record, you need to include the following value: "include:worldsecuresystems.com"

For detailed instructions about SPF and TXT records, please read this article. If you are unable to find the necessary tool to do so, please contact your domain registrar.

Check if your sites have all been migrated

Once logged in to your Partner Portal you will notice on the left menu a new entry, called Migration Status. This is where you need to enter to get all your detailed migration information. 

Once you access the page you will see a list of your sites split by datacenters, and you can check each domain by pressing the "Check" button on it's right. 

Once you check the domains, you will see an updated page with different color flags. This will allow you to see which domains need your attention and which do not need anything done.

The flags also have a description once you hover your mouse cursor over them, but the meaning is as follows:

  • A red flag appears when a domain still points to the old datacenters and needs to be updated according to the instructions on the migration website. 
  • "N / A" will appear when either is a domain that no longer exists, one that has been unreachable to our tools, or that is no longer hosted on BC but has remained so in our system. 

Once you update your DNS and, if needed, your SPF(TXT) records, the page will have a different look yet again. 

North American data center migration - August 31st

Thursday, August 22, 2013

Our migration project is approaching its second major step, with our North American data center moving to its new location. On AUGUST 31st, 2013 the Business Catalyst North American data center will be migrated to the new Amazon Web Service infrastructure. As part of the migration process all sites located on our North American data center will experience an offline maintenance window of up to 8 hours. Please see below the full details of the maintenance and downtime expected.

  • Procedure: Migrating all sites currently hosted on the North American BC data center to the new AWS infrastructure
  • Target start time*: 12 AM EDT (9 PM PDT) (Check local times here)
  • Target end time*: 8 AM EDT 
  • Duration: We are targeting an 8 hour migration window. During this time, all sites hosted in North America will be unavailable. The migration window may vary, and we will be sure to keep you informed of any changes.

* Start time and end time are estimates. Depending on actual conditions on the day the start and end of the migration may vary. 

Services unavailable during the migration

During the migration window all sites and services will be unavailable for sites hosted on the North American data center for the duration of the move. A list of areas affected can be found below:

  • Site front-end and Admin Console will display a maintenance page
  • Email campaigns scheduled during migration window will be sent once the migration is complete
  • SFTP - file upload/download
  • Dreamweaver extension will not be available for the duration of the migration
  • Publish site in Muse will be unavailable
  • Email notifications - operational emails will not be received
  • The webmail link in the Admin console will be unavailable

All other areas of sites hosted on the North American data center. Sites located on other data centers of Business Catalyst will not be affected. 

Updating your DNS settings

If you have not already updated the DNS settings for your client sites, please do so in the next 2 weeks. If you fail to do so, your sites may be unavailable following the migration. For further instruction on how to migrate your DNS settings, please refer to the dedicated migration site.

Stay up to date

Our team will provide constant updates during the migration process. To keep up to date, please follow our blog and Twitter feeds. There, you will find constant updates prior to and during the migration, while our dedicated page on the migration website will provide constant updates during the migration itself. 

Thank you,
The Adobe Business Catalyst Team

August 14th 2013 Partner Orientation Webinar recording

Diana Iliescu Friday, August 16, 2013

Thanks to those of you who attended our orientation webinar with Brendon O'Sullivan.

If you were unable to join us live, you can access the recordings below:

  • Adding value to clients by upselling products & services - with Brendon O'Sullivan from Bosweb
  • Learn how BC Gurus leverages Web Apps to power their popular Business Catalyst community website - with Brent Weaver from BC Gurus
  • Online Marketing - with Brett Stockley from PrettyPollution
  • Developing an Effective Sales Strategy for Your Web Agency - with Tim Gentle from Design Experts
  • Dreamweaver & Business Catalyst integration - with Adam Broadway (Download presentation deck)
  • Business Catalyst integration with Muse -  with Daniele Beaumont and Chris Kellet


  • Also, don't forget to register for our upcoming webinar:

    Wed, September 18th: Keeping It Small But Making It Big with Greg Marcel from 2140 Interactive

  • Australian/EU session (17.00 EST / 09.00 CEST)
  • US/EU session (09.00 PDT / 18.00 CEST)

  • To help you put your learning into practice, webinar participants will be receive a 15% discount on their next website. (*Some conditions apply, see below)

    If you have any questions or suggestions please do not hesitate to send them over to BCPartner-Team@adobe.com. We will be happy to answer all your inquiries.

    Thank you and hope to see you in next month’s webinar.

    *15% discount coupon applies for new site upgrades on any yearly/biyearly desired plan. Coupon validity: 31-Jul-2013, only available for the webinars’ attendees.

    Newcastle user group meeting

    Thursday, August 15, 2013

    Important update: The Newcastle BC Usergroup will not be meeting this Friday 16th August due to low numbers. The event will be rescheduled so keep your eye on the Usergroup Website for full details - http://newcastle-bc.groups.adobe.com

    Come an enjoy our Newcastle Business Catalyst Usergroup Meeting on Friday 16th August at 5.30pm GMT+10 at The Silo Restaurant and Lounge.

    This will be a great chance for the BC Usergroup to catch up and chat about the latest BC improvements, tips and tricks and have a laugh.
    Make sure you rsvp on our usergroup page so we can organise enough room for all of us in the fantastic outdoor lounge area.

    Address - 18/1 Honeysuckle Drive, The Boardwalk, Newcastle.

    Look forward to seeing you there.

    Don't miss out the Partner Webinar next Wednesday!

    Diana Iliescu Wednesday, August 07, 2013

    Join our experienced BC Partner Brendon O'Sullivan from Bosweb on Wed, August 14th for a business session, where we will discuss best practices with Business Catalyst.

    Wed, August 14th: Adding value to clients by upselling products & services with Brendon O'Sullivan from Bosweb

    To help you put your learning into practice, webinar participants will be receive a 15% discount on their next website. (*Some conditions apply, see below) 

    Also, don't forget to register for our upcoming webinar:

    Wed, September 18th: Keeping It Small But Making It Big with Greg Marcel from 2140 Interactive

    If you could not join us live, you can click the links below to access recordings of our past webinars :

  • Learn how BC Gurus leverages Web Apps to power their popular Business Catalyst community website - with Brent Weaver from BC Gurus
  • Online Marketing - with Brett Stockley from PrettyPollution
  • Developing an Effective Sales Strategy for Your Web Agency - with Tim Gentle from Design Experts
  • Dreamweaver & Business Catalyst integration - with Adam Broadway (Download presentation deck)
  • Business Catalyst integration with Muse -  with Daniele Beaumont and Chris Kellet

  • If you have any questions or suggestions please do not hesitate to send them over to BCPartner-Team@adobe.com. We will be happy to answer all your inquiries.

    *15% discount coupon applies for new site upgrades on any yearly/biyearly desired plan. Coupon validity: 31-Dec-2013, only available for the webinars’ attendees.




    Important: Scheduled System Maintenance

    Monday, August 05, 2013

    To ensure the highest levels of performance and assist with our Amazon Web Services migration, we will be performing updates to servers located in our Dublin AWS, New Jersey and Sydney AWS data centers. To minimize the customer impact, the updates are scheduled at the most convenient hours for the region and will take up to twelve hours to complete.

    During the maintenance procedure the Admin Console Access, Partner Portal, FTP, Dreamweaver extension, Muse, Business Catalyst APIs, Partner registration and Trial site creation will experience 2 service interruptions of up to 30 minutes each (first one at the beginning and the second at the end), impacting sites on ALL data centers.

    Additionally, throughout the maintenance procedure, website front-ends for sites located in the respective data center that have heavy database usage my experience service interruptions.

    Maintenance schedule:

    • Start time: August 10th, 6am GMT (Check local times)
    • Duration: We are targeting a 12 hour maintenance window, covering 3 data centers. We will keep you informed via status.businesscatalyst.com
    • Data centers: Dublin AWS, New Jersey, Sydney AWS

    Customer impact:

    • 2 x 30 minutes service interruptions for Admin Console Access, Partner Portal, FTP, Dreamweaver extension, Muse, Business Catalyst APIs, Partner registration, Trial site creation
    • Several intermittent website front-end interruptions for some sites

    For up to date information about system status, check the Business Catalyst System Status page.

    We apologize for any inconvenience caused by these service interruptions. Please make sure that your customers and team members are made aware of these important updates.

    Thank you for your understanding and support,
    The Adobe Business Catalyst Team