As previously announced, we're transitioning Business Catalyst from its existing data centers to a new cloud infrastructure, based on the Amazon Web Services (AWS) cloud computing platform. This is part of our on-going effort to improve our infrastructure and deliver the highest quality service to our Partners.
Our team has been working hard behind the scenes to make all the necessary preparations, however there is now action required on your behalf.
Actions required to keep your sites online
To ensure a painless migration, we've built a reverse proxy that allows you to start routing your client sites through the new infrastructure starting today. This means that you can begin updating your DNS to route through AWS right away, and avoid a last minute rush. We're allowing a 30 day migration window to ensure that all customers have time to update their sites.
If by June 20th, 2013 your websites are not updated as per the instructions below, we can not guarantee a seamless migration, and your sites and hosted email services will no longer function.
By updating your domain settings within the next 2 weeks you will receive a 15% coupon for any new site you want to bring to Business Catalyst until beginning of September.
Sites using DNS hosted externally with a 3rd party registrar
Sites with DNS hosted on a 3rd party domain registrar (e.g. GoDaddy) must update their DNS records to point to one of the the new data center IP addresses. The legacy data center IP address will be decommissioned on June 20th, at which time if you have not updated your DNS records, your sites and hosted email will no longer function. Please update your 3rd party registrar info to our new IP addresses and create SPF records for each domain - you can use either of the two new IP addresses for your region when changing your DNS records:
For detailed instructions please refer to this page on the official migration website.
Update your SPF (TXT) records
If your DNS is hosted externally, you are also required to update your Sender Policy Framework (SPF) TXT setup, to make sure emails are reaching customers inboxes. There are two options in this case:
- If the domain has no SPF or TXT record defined, you should add one with the following value: "v=spf1 mx include:worldsecuresystems.com ~all"
- If the domain already has an SPF record, you need to include the following value: "include:worldsecuresystems.com"
For detailed instructions about SPF and TXT records, please read this article. If you are unable to find the necessary tool to do so, please contact your domain registrar.
Sites using Business Catalyst's nameservers
For customers that have redelegated their domain to Business Catalyst the team has worked on a solution that requires no action on your side at this time. Should action be required at some point in the future you will receive a dedicated e-mail.
Visit our dedicated migration website
To make this migration as seamless as possible, we've created a dedicated migration website that includes:
- Detailed technical instructions for updating your DNS records
- White-label email notifications for contacting your customers
- Answers to frequently asked questions
- A list of services unavailable during the actual migration
This site will be our main channel of communication for migration-specific details moving forward, so make sure you bookmark it now.
We'd like to thank you for your understanding and patience during this migration period, and are hoping to make the switch as painless as possible. If you have any questions, feel free to get in touch in the comments section below.
The Adobe Business Catalyst Team