Being satisfied with the product means being satisfied with the Support and Documentation as well, and we actively work on improving your experience in that area. Today we release a new support wizard that can help you reach the answers you need faster, and get the right information to solve your particular issues.When opening up the Contact Us page or the regular Support portal you now have the option to browse solutions to some of the most frequent issues. If you do need to contact support you will get tips on what information is required in order to help us troubleshoot your issue as quickly as possible.
To ensure the highest security and performance levels for our services, we're applying a hardware and software update on servers located in our Virginia
datacenter. To minimize the customer impact, the updates are scheduled at the most convenient hours for the region and will take up to eight hours
To ensure the highest security and performance levels for our services, we're applying a hardware and software update on servers located in our Dublin
and Sydney datacenters. To minimize the customer impact, the updates are scheduled at the most convenient hours for the region and will take up to
eight hours to complete.
As you are probably aware, Business Catalyst is actively working to improve the security and reliability of the platform. Along these lines, we have introduced
a feature to move the BC Admin and Partner Portal to HTTPS,
and are currently working on disabling the TLS 1.0 encryption protocol.
Starting with our next release coming out at the end of October, all new site administration sections will default to an HTTPs setting, having the flag below default to Enabled. If you consider it necessary you can switch back to HTTP at this time, by accessing the appropriate section in the Site Settings entry of the admin menu.