Business Catalyst Blog

Scheduled system maintenance on EU datacenter - June 16th 2014

Cristinel Anastasoaie Friday, June 13, 2014

To ensure the highest levels of performance and reliability, we've scheduled a database server upgrade on our EU AWS data center. To minimize the customer impact, the upgrade is scheduled at the most convenient hours for the region and will take up to 4 hours to complete. During the maintenance procedure, creating and updating content, Partner registration, trial site creation, publish from Muse, sFTP, APIs and some site admin sections will not be available. Additionally, all sites on the EU data center will experience a 10 minutes downtime sometimes during the maintenance window. Except for the scheduled 10 minutes downtime, the website front-ends will not be impacted by the maintenance.

Maintenance schedule:

  • Start date and time: Monday, June 16th, 3:00 AM UTC (check data center times)
  • Duration: We are targeting a 4 hours maintenance window

Customer impact:

  • Partner registration, Trial site creation Muse Publish, APIs, FTP and some admin section will not be available through the entire maintenance window
  • All websites and services on EU data center will experience a 10 minutes downtime sometimes within the maintenance window
  • Creating or updating content on the impacted sites will be unavailable during the maintenance procedure

For up to date information about system status, check the Business Catalyst System Status page. We apologize for any inconvenience caused by these service interruptions. Please make sure that your customers and team members are made aware of these important updates.

Thank you for your understanding and support,

The Adobe Business Catalyst Team

Announcing the launch of the new webmail platform

Cristinel Anastasoaie Thursday, June 12, 2014

On June 26, 2014  our webmail provider will update the mail platform to all email clients. The current webmail platform will be retired on the same day.

The new webmail platform has a brand new look and feel and it is is packed with new features. Here are the top 10 new features that will be available with the new platform:

  1. A brand new look and feel: the new webmail is modern looking, faster and a lot more intuitive.
  2. Mobile sync for calendar and address book: The most awaited feature. Webmail now supports mobile sync (not currently available. This feature will be available by June 26th).
  3. Conversation threads: conversations can now be grouped together. Users have the option to display conversations as lists or threads.
  4. Cloud storage for files: A simple way to manage files. Share, password protect and set an expiry date for the links you share (not currently available. This feature will be available by June 26th).
  5. More robust RSS reader: the RSS reader is easier to use and manage.
  6. A better HTML editor: the new editor offers users more options to format messages.
  7. Identity management with HTML supported signatures: manage multiple profiles and create HTML signatures for each profile.
  8. Extensive address book fields: more fields for you to keep your contacts organized.
  9. Extensive domain and user management capabilities: you can do a lot more when using the admin features.
  10. Ability to reorder columns: You can move columns around to customize your inbox.

For a sneak peek into the new interface, you can watch a quick demo video:

To have a closer look at the changes, a preview mode is already available to all email clients. You just need to select the Preview mode in the webmail login screen. Please make sure that your customers and team members are made aware of these important updates.

Thank you for your support,

The Adobe Business Catalyst Team

BC Webinar: BC Next Generation

Diana Herac Wednesday, June 11, 2014

June 2014 will mark the beginning of the new era for Business Catalyst and we are eager to present a sneak peak of what that means. Join Lucian Cozma and Cristinel Anastasoaie from Business Catalyst on Wednesday, June 25th, for a webinar that will showcase some of the major changes that will be available this summer and our plans for the year.

Don't forget to register here:

Don't miss this one!

If you have any questions or suggestions please do not hesitate to send them over to BCPartner-Team@adobe.com.

The Adobe Business Catalyst Team

BC Sandpile June Meetings

Diana Herac Friday, June 06, 2014

Weekly Day/Time:

  • San Francisco: Tuesdays, 5pm (all times adjusted in relation to this time)
  • New York City: Tuesdays, 8pm
  • London: Wednesdays, 1am
  • Sydney: Wednesdays, 10am

Open Discussion
10th June (11th in AUS) 2014
If you were attending our weekly events when BC Sandpile first started you will remember that we were all about open and honest conversations focused on Business Catalyst. It was simple, valuable, and fun. We are going back to our roots with an open meeting. No presentations. No pitches. Just simple Partner-to-Partner discussions. Bring your questions. Bring your concerns. Bring your sense of humor.
Details: http://thri.se/1hfpYv3

Building and Marketing Accommodation Websites
17th June (18th in AUS) 2014
In this first in a series of focused industry discussions, we will be looking at best practices for building and then marketing Accommodation websites with Business Catalyst.
Details: http://thri.se/1hfqJEy

Empower Users with the Updated In-Context Editor
24th June (25th in AUS) 2014
Gary Swanepoel of IT Business is going to show examples of leveraging ICE to really empower users to make major changes without web apps and get better control of using back-end modules when walking through the website by passing the internals of the Admin Console.
Details: http://thri.se/1hfpbuc

Full schedule: http://www.bcsandpile.com/_blog/Meeting_Chalkboard/
Sandpile Recordings: http://www.bcsandpile.com/business-catalyst/resources.htm

Scheduled system maintenance - June 1st 2014

Cristinel Anastasoaie Friday, May 30, 2014

To ensure the highest levels of performance we will be performing updates to servers located in our Dublin, Virginia and Sidney AWS data centers. To minimize the customer impact, the updates are scheduled at the most convenient hours for the region and will take up to one hour to complete. During the maintenance procedure, Partner registration, Trial Site creation, publish from Muse, sFTP,  APIs and some site admin sections will experience service interruptions. The website front-ends will not be impacted by the maintenance.

Maintenance schedule:

  • Start date and time: June 1st, 10:00 AM UTC (check datacenter times)
  • Duration: We are targeting a one hour maintenance window

Customer impact:

  • Partner registration, Trial site creation Muse Publish, APIs, FTP and some admin section will experience service interruptions

For up to date information about system status, check the Business Catalyst System Status page. We apologize for any inconvenience caused by these service interruptions. Please make sure that your customers and team members are made aware of these important updates.

Thank you for your understanding and support,

The Adobe Business Catalyst Team

Episode 37 of the BC Podcast - Pricing Business Catalyst

Brent Weaver Tuesday, May 27, 2014

Pricing is one of the most popular questions I get about Business Catalyst. This conversation begins with basic questions around…

  • What should I charge per hour?
  • How should I structure billing?
  • Can I markup the wholesale cost of BC?
  • Is there services that I can bundle in to increase my monthly profit?
  • Are there different ways I can sell time to my clients?

I thought the best way to answer these questions was to rope in three long time BC partners: Mike Sallander of Chicago Digital, Devon Reehl and Jonathan Hinshaw of Ebway Creative.

Don’t forget that this month, BackupBC is the Official App of the Month. To celebrate, they are selling the app for 50% off (limited time only).

Tune in for Episode 37 of the Business Catalyst podcast! In this episode we talk about pricing, margins, profit, and how to make more money with BC.

Listen to this month’s podcast:

Simply click the play button below to stream the podcast via your browser.

player

Alternatively, you can download the podcast in .mp3 format for offline listening.

In this episode:

  • Devon Reehl introduces the priority fee
  • Mike Sallander gives us insight into the most important box in a proposal
  • Jon Hinshaw tells how he sells hours more effectively
  • And much more

Join the Podcast!

Do you have something you want to announce to the BC community? I want to hear about it (brent@bcgurus.com).

Until next time,

Brent Weaver

May 21st webinar recording - Building a Video Gallery BC App

Diana Herac Monday, May 26, 2014

Thanks to those of you who attended our BC webinar - Building a Video Gallery BC App with Scott B Reynolds from Thrise.
Scott shared a few key techniques learned while developing BC apps, the steps you should consider when building a BC app, using BC APIs and much more.

If you were unable to join us live, you can access the last 3 recordings below:

If you have any questions or suggestions please do not hesitate to send them over to BCPartner-Team@adobe.com. We will be happy to answer all your inquiries.

Thank you and hope to see you in the next webinar.

The Adobe Business Catalyst Team

Adobe ID Service Outage impact on Business Catalyst

Cristinel Anastasoaie Wednesday, May 21, 2014

Last week, Business Catalyst partners have not been able to login to their Partner Portals or site admins for approximately 24 hours. The problem was caused by a failure in the global Adobe ID infrastructure layer, as described on the Adobe Care blog. Since this has affected all of Adobe and all of the Creative Cloud, Adobe as a company will revisit and improve the global processes to make sure such events can be prevented in the future.

The incident came only a few hours after Business Catalyst has deployed an update on the service, that transitioned the partner login interfaces on businesscatalyst.com and Partner Portals to the unified Adobe ID login user interface and enforced the Adobe ID login for partners. While the two events seemed related, they aren’t. The BC deployment was successfully completed, and Partners were able to login in the hours between the BC update and the Adobe ID system outage. Additionally, the enforcement of Adobe ID login, which was the last milestone in a two years long transition of Partner accounts to Adobe IDs had limited impact on the Partner options to login since, at the time of the release, less than 0.1% of Partner accounts were not yet migrated to Adobe ID.

We are aware that we haven’t met your expectations for providing an alternative way to access sites during the above mentioned incident, and we apologize for that. Although the likelihood of an Adobe ID failure to occur in the future is slim, we are reviewing our processes and we are defining back-up plans that will allow Partners to access their customers sites.

As an overarching effort, integrating all Adobe services with Adobe ID should be almost exclusively beneficial, since users don't need to manage multiple accounts for the same company. As such, investing time and resources into migrating Partners to a different login system when there are so many other core platform improvements needed might not be the best strategy for us. Developing a contingency plan and system updates that will allows us to temporarily use the same login system as site owners in the event of the another Adobe ID failure is, and we will definitely follow that path.

The Adobe Business Catalyst Team

BC Webinar: Building a Video Gallery BC App

Diana Herac Friday, May 16, 2014

This month, we’ll meet Wednesday May 21st, for a webinar focused on building BC Apps.

Scott B Reynolds, Business Catalyst App Developer from Thrise, will share techniques he has learned while building several BC Apps. Scott will explain how he and another BC Partner combined efforts to create an easy-to-use Video Gallery App. 

Scott will answer some common questions, like…

  • Should I build a BC App?
  • Where do I begin?
  • What are best practices?

He’ll also share techniques that will make building apps quicker and easier. Learn how to…

  • Easily fetch data using BC’s APIs
  • Sort & filter data
  • Render data

Don't forget to register here:

If you have any questions or suggestions please do not hesitate to send them over to BCPartner-Team@adobe.com.

The Adobe Business Catalyst Team

Login interface updated for Adobe ID users

Florin Carlig Wednesday, May 14, 2014

Business Catalyst is upgrading the Login workflow for Adobe ID users. The update will change the login screen to the partner portal and will require partners to use an Adobe ID to login to their Business Catalyst sites.

This new login screen will be available when you login in the Partner Portal:


Important notes:

  • Your clients will continue to see the regular BC login, there’s no change for them.
  • The regular BC login interface will be displayed if you try to login to http://businesscatalyst.com/admin or your-site.com/admin
  • Also, with this change, partner users that haven't yet switched to use an Adobe ID (meaning they merged their BC partner email with an Adobe ID) will be required to create an Adobe ID.

Upon login, they'll be asked to create a new Adobe ID (or sign in with one if they already have an Adobe ID):

It's recommended that you create an Adobe ID with the same email address as your BC account. Once you create an Adobe ID, your previous BC account will be merged with the new Adobe ID:

Your existing BC credentials will be overwritten - so next time you'll need to login with your Adobe ID username and password.

 

Also, check out the "BC & Adobe ID" FAQ that was published when AdobeID requirements were first introduced in April 2012.