Product FAQ
Q: How is Business Catalyst like web hosting?
Q: You call Business Catalyst an all-in-one online business platform. How is it "all-in-one"?
Q: Do I need to know programming or HTML to add content to my web pages?
Q: I use Dreamweaver to build my web pages, how will that work with Business Catalyst?
Q: Is my creative freedom limited when designing a web page for Business Catalyst?
Q: Is there a limit on the number of catalogues or products in my online shop?
Q: Is your system XHTML compliant?
Q: Can I use my own web address? Or do i need to use wxyz.businesscatalyst.com?
Q: Can I run Javascript, CSS Stylesheets and Flash on Business Catalyst?
Q: How can I collect payments on my shop?
Q: Can I use FTP to manage my website?
Q: How do I enable SMS notifications for my enquiry forms?
Q: Can I customize the look and feel of my enquiry forms?
Q: Do you take a cut of my online sales?
Q: How many email newsletter campaigns can I send out each month?
Q: Is there a limit on the size of my customer database?
Q: I've already got a CRM solution that works for me. Can I still use Business Catalyst?
Q: I've got some PHP code on my web site that my nephew programmed for me. Can I use that?
Q: What are the system requirements to use Business Catalyst?
Users
Every Business Catalyst plans has a number of user accounts included, which double-up as email mailboxes (read under POP Email). This means that up to this number of users can at any one time be working on different areas of your online business.
Email Addresses
Every Business Catalyst plan includes a number of email accounts (you can setup an unlimited number of aliases for each mailbox). We support both POP and IMAP. Each email mailbox has a 100Mb disk space limit and a 100Mb attachment limit applies to each message.
Email Notifications
You'll receive email notifications whenever a customer inquires or shops on your website, free of charge. Of course you can manage and customize these to suit your needs via Business Catalyst' Workflow options.
SMS Notifications
Every Business Catalyst plan includes a number of SMS notifications. You can increase this number by purchasing SMS packs.
Disk Space
Every Business Catalyst plan has generous disk space limit, to host your images, flash files and javascript. You can use FTP or the online File Manager to upload your files.
Bandwidth
Business Catalyst, like all our other plans, comes with a massive 100GB of bandwidth traffic. In our experience it's unlikely that you will exceed this limit.
Using your own URL
You can use your own URL - you don't need to use the yourname.businesscatalyst.com address that is assigned to you when you first sign-up (although you can if you want). You have two choices - you can either let Business Catalyst host your DNS (you need to redelegate your domain to us), or you can create an A-Record in your current DNS hosting service. Most businesses opt to use Business Catalyst's DNS, it's free. We've got an article that will help you out here - never fear :)
Support
You can get support through a variety of avenues - we've got a comprehensive training manual, online help and training videos. We also offer support via our Forums on the Business Catalyst site, where our support engineers are waiting to help you!
As a Business Catalyst Customer, you'll also get access to our free weekly technical Q&A sessions online, and our fantastic and friendly Email support :)
