Adobe
Help & Support
Adobe Business Catalyst Help & Support

Knowledgebase & Community Help


Need more help?

Ask the community

Ask the BC enthusiasts for assistance.

Submit a case

For the fastest processing, please provide as much information as possible.

View your previous cases

We will assist you with any of the following issues: bug tracking, setting up your site, errors, or other questions related to the system. We are not offering support for HTML, CSS or JavaScript cases.

Support Availibility and Guidelines


Please look at our availibility and guidelines page for support times and other instructions.

System Updates

Loading Status...

Follow status updates on Twitter

Getting Started with Business Catalyst as a Partner

Getting Started with Business Catalyst as a Partner

Getting Started with Business Catalyst as a CCM subscriber

Getting Started with Business Catalyst

Quickstart - please take a look at the FAQ


Browse by topicMore

Dashboard

Understanding Dashboard

Site Editor

Understanding the Site Editor
Using the Site Editor
Enabling support for multi-screen websites
Deploying your site across Mobile and Tablet devices
Improving Search Engine Optimization (SEO)
SEO - Accessing webmaster tools provided by popular search engines

Pages and Templates

Working with pages
Create and insert reusable content

Users, Roles and Permissions

Manage users
Manage user roles
Changing your account details

Domain Management (DNS) and Email

Adding, deleting and redirecting domains
Using an external email provider
Creating a subdomain
Advanced DNS records

Working with modules

Inserting social media modules
Creating a form
Creating a dynamic menu
Creating a photo gallery
Creating a FAQ module
Creating a calendar
Creating an ad-rotator
Creating a forum
Creating a blog
Creating a news module
Creating a media download module
Let visitors sign up for an event

CRM

Working with the customer database
Allowing customers to view and update their own CRM details
Track your customers

eCommerce

Managing products
Create and customize catalogs
Adding a shopping cart
Supported shipping providers

Marketing and Campaigns

Create email campaigns
Manage email campaigns
How to send an email campaign to a dynamic customer list
Troubleshooting email campaigns
Having trouble receiving emails sent from Business Catalyst?

Reporting

Understanding reports
Creating a customer report
Creating a custom website report
Creating a custom e-Commerce report
Monitoring your site's activity and metrics

API

Working with the web services and API framework

Tutorials - Email Marketing

Sending your first email campaign
Sending personalized email loyalty campaigns based on anniversary dates
Generating recipient lists from reports to target existing customers
Analyzing email campaign reports to measure and improve performance

Tutorials - Online Store

Adding products to catalogs in an online store
Understanding Shipping Options
Understanding payment gateways
Working with Gift Vouchers

Resources

  • Community discussions
  • Knowledge base
  • Getting started
  • System status

Popular Help Resources

  • Getting started with BC
  • Managing your site’s content
  • Upgrading your trial Site and taking it live
  • BC & Adobe ID - How it works and FAQ
  • Frequently Asked Questions
  • Mobile and Tablet tools and techniques
  • Tags - Quick Reference
  • Modules - Quick Reference

Popular Videos

Getting Started With Your BC Partner Account

Understanding Your Site And Key BC Concepts

More Video Tutorials


Community discussions

More

Development Tools

Working with one of the tools below? Click for setup information.

MuseAdobe Muse

Server:{your site domain}
Username:{your email}
Password:Your password

DreamweaverAdobe Dreamweaver

Server:{your site domain}
Username:{your site domain}/{your email}/dw
Password:Your password

FTPFTP Configuration

Server:{your site domain}
Username:{your site domain}/{your email}
Password:Your password


Copyright © 2012 Adobe Systems Incorporated. All rights reserved.