Episode 43 of the BC Podcast - Kristen Lindsey

- Thursday, February 26, 2015

In this month’s podcast, Kristen Lindsey from Apokrisis speaks to me about her successful sales techniques.

Tune in for Episode 43 of the Business Catalyst podcast!

Listen to this month’s podcast:

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In this episode:

  • Congratulations to the BC App of the Month developers and prize winner
  • Interview with Kristen about her sales techniques
  • Business Catalyst Quiz Question

Be A Business Partner

“We are not just orders takers for a site, we want to have their solution to be integrated in their overall business goals.”
Speaking with Kristen, I am reminded how important it is to be seen as a business partner, not an order-taker. It takes building trust and setting expectations early on, but it makes for a more valuable relationship.

“Business first, then marketing”
Kristen uses the business goals established in the proposal process to create a monthly dashboard showing progress towards those business goals and return on investment. This not only keeps communications open, but also allows for opportunities to help clients move towards those goals. Being a business partner makes you extremely valuable and of course leads to more work.

“It’s the businesses that really try to integrate their website into their overall business that have the most success.”
It’s our job to explain why this is true. Kristen, and the rest of Apokrisis have obviously have done a great job proving that the work they do is a great return on investment.

Resources mentioned in podcast:

Scott B Reynolds - Thrise