OpenSRS related items, next steps

- Friday, October 05, 2012

We'd like to apologize for the inconvenience caused by this recent email issue.
 
At roughly 9:30am ET on Thursday October 4th, 2012, our hosted email provider, OpenSRS <http://www.opensrs.com/> , noted an issue affecting users on a particular cluster of their service. As a result, some Adobe Business Catalyst users experienced incoming email delays or intermittent issues logging in.
 
OpenSRS immediately contacted Adobe regarding the issue, and our support team quickly updated the Business Catalyst status page to communicate the issue to customers. During the following 15 hours, some customers continued to experience incoming email delays, as the backlog of email was slowly processed.
 
During this time, we provided regular updates across a range of channels – including our status page, live chat, community forums, and social media. You can review the complete timeline of updates at: http://status.businesscatalyst.com/
 
As of 12:25am ET on Friday October 5th, 2012, the service provider has communicated that all systems are fully operational and the backlog of queued email messages has been successfully processed. You can monitor their status updates directly at: http://www.opensrsstatus.com/service/email-service/email-cluster-b/
 
We continue to work closely with the vendor to minimize the impact of future service disruptions on users of the Adobe Business Catalyst hosted mail solution. We will keep you updated via this blog of the progress we make with OpenSRS. As more information becomes available from OpenSRS, we will update you here, for your reference.
 
We take this matter very seriously and are evaluating our options to provide the highest quality of service moving forward.
 
Sincerely,
The Adobe Business Catalyst Team.

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