Last updated: 8:21, February 24, AEDT
With two days gone without any incidents on the Australia data center, I think we can safely say that we are approaching completion on the migration project. This is good time to share a short overview of the project and list our next projects.
Asia Pacific data center migration summary
- Over 25 people spread across 3 continents have contributed to the project. It combined operational, engineering, support and communication effort.
- We had two weeks of planning and rehearsal to make sure everything will go smoothly
- Team completed the migration within the estimated time, and had limited errors with almost no customer impact
- Following the migration, all services are operational and are working as planned
- Internal and customer reports show sites are loading a faster from the new data center, thus delivering a better browsing experience
- Customers can start updating DNS settings to fully take advantage of the new data center capabilities; for more information on what you need to do, please read the bcstatus.com main page
Known issues following the migration
- FTP does not work for sites with external DNS formerly located on Asia Pacific (old Sydney) DC. Customers need to update DNS settings to fix the problem
- Peak hours on Monday (February 21) revealed a network connectivity issue due to unexpected increase in traffic; we've worked with the vendor to make the necessary configuration and hardware changes to handle additional traffic; furthermore, network traffic returned to estimated values within the next day
- 0.03% sites reported errors after migration; we are currently investigating the problems
- Some sites report DNS problems that are causing email connectivity issues; support and engineering are working to fix the issues.
Overall, we believe the migration has been successful and we're way past the stage where we could have major system failures or data loss. We still have some work to do before completion, but we are confident that all the problems are going to be fixed within a few days. Before that, I want to thank you all for your helpful and supporting feedback from before and after the migration. Please report any problem you'll notice on your website to our support team and we will fix it as soon as possible.
I've seen some questions on the forums asking about our plans for the remaining part of year, and bug corrections and Business Catalyst v3 got the most attention. While I will not detail the plan in this post, I am going to list the most important milestones we're working on.
- Complete the Sydney migration - we need to fix the remaining open issues and assist customers into updating DNS settings
- Monitor the DNS settings updates and assists customers to expedite the migration when needed. We will be contacting partners or customers with high traffic websites to assist them into updating DNS as soon as possible. While the reverse proxy solution works, it doesn't offer the same level of performance as the direct link to the new data center
- Launch a new monthly release next Monday (February 28th). I will cover the details about it in a dedicated blog post tomorrow
- Start working on plans to migrate the remaining two legacy data centers (North America and Europe). Despite the fact that we've completed one migration, we would need an equal amount of time to plan and execute the migration of the remaining DCs, especially because we will face different problems, the most difficult one being transferring data from one data center to another given their geographic location
- Prepare another release in March, which will include a lot of changes around our security policies; this will also have a dedicated blog post this week, because it will require partners to update sites
- Migrate the remaining data centers and bring the infrastructure work close to completion. Assist customers into migrating DNS on the new data centers and finally shut down the legacy DCs
- Get full steam ahead on the Business Catalyst v3. The plan for v3 is completed and we'll share it on the blog next week. Just to set the right expectations in term of schedule and releases, the v3 is a huge product and a final version will be ready around the end of the year.
Looking forward for your comments.
Adobe Business Catalyst Product Manager